SHIPPING & DELIVERY

When will I receive my order?

Once you make a payment to your order, we will send a confirmation message to you by email.

After your order has been verified, you will receive your order within the following times depending on your shipping location:

In urban areas: 1-6 working days (regardless of Sunday and public holidays)
In rural areas: 3-10 working days (regardless of Sunday and public holidays)

Does EFS offer delivery of goods outside of Malaysia?

Yes, we are offering delivery of goods outside of Malaysia.

How do I know the delivery status of the items I have ordered?

After your order is posted, we will send information tracking the order containing the tracking number to your email.

To learn how to track your order, you can visit these two links: http://www.poslaju.com.my/track-trace/ & https://secure.easyparcel.my/pass/?pg=EasyTrack

Can I take the items I ordered on EFS myself?

If you make a payment at EFS and want to pick up the item yourself at any EFS branch, you can do so by informing our customer relationship officer, En. Mazuan at +601152018181

Cash on delivery (COD) is not allowed.

All payments must be via the payment system at efsworldwide.com’s website


International Shipping - About Customs, Duties & Taxes:

  • When ordering from our site, you are responsible for assuring the product can be lawfully imported to the destination.
  • Recipients of international shipments may be subject to import taxes, fees, and customs duties (therein referred to as “Import Fees’), levied by the customs office of your shipping destination. These fees vary according to the customs regulations of the destination country.
  • Import taxes, fees and custom duties are not included in shipping/product cost. You are responsible for payment of these fees when order arrives at your destination. Our courier partner will coordinate with you for payment before delivery.
  • Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. You are advised to clarify with customs office of the destination country before purchasing from our site.
  • You are the recipient/importer and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.
  • Customs offices in some countries or regions require the recipient/importer to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc.

Delivery Timelines & Conditions:

o   West Malaysia: 3-6 Working Days (Excludes Saturdays, Sundays & Public Holidays)

o   East Malaysia:  6-12 Working Days (Excludes Saturdays, Sundays & Public Holidays)

o   Outside Malaysia: 15-20 Working Days